One Year Limited Warranty

A. Munchkin, Inc.’s Safety Gates include a one-year limited warranty from the date of purchase.

Policy:  In the event of a malfunction or defect during the in-warranty period,    Munchkin, Inc., at its option, will replace or repair a gate under warranty. Munchkin, Inc.’s limited warranty is only extended to the gates original purchaser.

Procedure: We ask that you contact Munchkin Inc. to provide all pertinent information relating to any issues you are experiencing with your safely gate. Munchkin Inc.’s Consumer Relations department can be reached at 800.344.2229 Monday through Friday from 8am to 5pm (Pacific Time) or by email at cserv@munchkin.com.

The following information, when applicable, is required for all warranty claims:

  • Gate Name
  • Model Number
  • Batch Code
  • Receipt Copy. This may be faxed, emailed, or sent via mail to Munchkin, Inc. attention to Consumer Relations. 

A-typical Issues: For a-typical issues that require physical review Munchkin, Inc. will request that you return your gate to its Quality Assurance department. Munchkin, Inc. will compensate you for postage costs by providing a complimentary gift equal in value to the expense incurred in shipping the product. Alternatively, Munchkin, Inc., at its option, may issue a UPS call tag in order to expedite receipt of the defective product for review.

B. Conditions that void Munchkin, Inc.’s one-year limited warranty.

Policy: Munchkin, Inc.’s one-year limited warranty does not cover a defect that has been caused by misuse, abuse, abnormal use, excessive wear and tear, improper assembly, negligence, environmental exposure, alteration or accident. Important Note: A safety gate that has had its batch code altered or removed invalidates any and all claims against the manufacturer.

C. Consumer Reimbursement: Munchkin, Inc. does not provide refunds as a remedy for defective or non-conforming safety gates.  Nor does Munchkin, Inc. offer cash back for returned product purchased through any of Munchkin, Inc.’s safety gate websites. Exception: Munchkin will provide a cash back refund on purchases made through any of Munchkin, Inc.’s safety gate websites ONLY if there was a processing or shipping error made by Munchkin, Inc. Important Note: Safety gates are only available for purchase through retailers and thus the request for a refund only extends to the consumers purchase contract with the retailer.

Contact Consumer Relations with any questions at 800-344-BABY (2229)